414 Privacy Notice

Last updated: 19/05/2025

Article 1: Why Do We Use Your Data?

To provide our services, we analyze both quantitative (numbers) and qualitative (descriptive) data. Our software uses third-party providers that power technical functions but do not handle personal data.

We only process data with a valid legal basis or your informed consent. If personal data is involved, we comply strictly with the GDPR and Dutch law. All third-party tools we use also follow EU and national privacy laws.

Article 2: What Do We Need From You?

To deliver services properly, we require accurate, complete, and timely information. If someone else provides data on your behalf, you remain responsible for its accuracy unless otherwise agreed.

Article 3: When and How Do We Collect Your Data?

We collect your data when you:

• Browse our website
• Register as a user
• Use our platform
• Invite others or send data requests through our platform

This is based on our service agreement and legitimate business interests (Article 6(1) GDPR).

Article 4: What Do We Do With Your Data?

We may use your personal data (and any data of users connected to your account) to:

• Identify and stay in touch with you
• Provide and support the agreed services
• Improve our website and platform
• Securely store your data as part of the contract
• Measure user engagement and satisfaction
• Process billing and payments
• Comply with legal obligations
• Reduce business risks
• Recover unpaid debts if necessary
• Prevent misuse and unauthorized access
• Test new features and upgrade our systems

These uses are essential. Without processing this data, we cannot deliver our services.

Article 5: Do We Use Your Data for Marketing or Analysis?

Yes, but only in limited cases:

• To analyze service usage
• To improve offerings with internal and external data
• To send relevant updates or offers

You can withdraw consent at any time by emailing us or filling out a form.

Article 6: How Long Do We Keep Your Data?

We retain data only as long as necessary:

• Typically until the contract ends
• Longer if legally required (e.g., accounting obligations)

Article 7: What Kind of Data Do We Process?

Depending on your service use, we may process:

• Your name, email, phone, and address
• Payment and billing details
• Login credentials
• Contacts linked to your account
• Website/platform usage data including logs and cookies

Article 8: How Do We Keep Your Data Safe?

We implement GDPR-compliant security practices. Only authorized employees have access, and technical partners are bound by GDPR-aligned contracts to safeguard data.

Article 9: What Happens If There’s a Data Breach?

If a breach could affect your rights or freedoms, we will:

• Notify the authority (typically within 72 hours)
• Notify you directly if there’s high risk

You’ll be informed about:

• The breach details
• Whom to contact
• Potential consequences
• Our corrective actions

We keep records of all breaches, even those not reportable.

Article 10: When Do We Share Your Data?

We share data only:

• When legally required
• With service providers needed to deliver the contract
• With advisors (e.g. legal or debt collection) to protect our rights

All third parties must follow strict data protection terms via signed agreements.

Article 11: What Are Your Rights?

You (and those connected to your account) may:

• Know what data we collect and how we use it
• Request us to stop processing your data
• Correct or delete your data
• Receive your data in a standard format
• Transfer your data to another provider
• Consent to or withdraw from marketing communications

You can object to processing based on business interests. We’ll stop unless we have strong legal grounds to continue.

To exercise these rights, email rutger.hofste@fouronefour.io or use the available form. We’ll respond within one month as required by GDPR.

Article 12: How Do We Use Cookies?

Cookies are small text files stored on your device. We use them to:

• Recognize you
• Save preferences
• Analyze site usage
• Deliver personalized experiences and ads

When you accept cookies, we may collect:

• Your domain and IP address
• Visit duration and time
• Browser and OS
• Pages visited
• Third-party traffic data

We may combine this with public or marketing partner data (with your consent). Aggregated data that no longer identifies you may be used for trend analysis and service improvement.

Article 13: Questions or Concerns?

If you have questions or want to make a request, contact us at rutger.hofste@fouronefour.io or use the form provided.

We are committed to handling your data with care, transparency, and respect.

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